Frequently Asked Questions
How do I delete my driver or passenger account?
You can permanently delete your account and all associated personal data directly within the app by opening Profile > ACCOUNT MANAGEMENT > Delete Account. All records, identification documents, and trip logs are purged instantly from our servers.
Why does the app require location access?
Location access is required while actively using the app to accurately match drivers with nearby passengers and provide turn-by-turn route navigation during active trips.
How are driver earnings and payouts handled?
Captains can track their live earnings and trip balances directly through the Driver Wallet screen and request payouts to their registered account.
How can I report a lost item or trip dispute?
Please contact our 24/7 hotline at +964 770 123 4567 or email us with your Ride details for immediate intervention from our safety team.